Refund policy
Returns
At Spinxel, customer satisfaction is important to us.
If you are not satisfied with your purchase, you may request a return in accordance with this policy and applicable consumer protection laws.
30-Day Right to Cancel
For eligible online purchases delivered in the United Kingdom, you generally have the right to cancel your order within 30 days of receiving your goods without providing a reason.
After notifying us of your cancellation, you must return the goods within a further 30 days.
To initiate a return, please contact:
Please include your order details and a clear statement that you wish to return your purchase.
Return Condition
Returned products should be in their original condition, with all accessories and packaging where reasonably possible.
You may handle a product to the extent necessary to inspect its nature, characteristics, and functioning. However, we may make a deduction where the value of the goods has been diminished by handling beyond what is necessary.
Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs, provided this requirement was communicated before purchase and is permitted by applicable law.
For faulty, damaged, or incorrectly supplied products, please contact us. We will arrange an appropriate solution in accordance with applicable consumer rights.
Refunds
Once we receive your returned product or you provide evidence that it has been sent back, we will process eligible refunds within the time required by applicable law.
Refunds will generally be issued to the original payment method.
For UK cancellation requests, refunds will include the standard delivery charge where required by law. Additional charges for premium delivery may not be refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at contact@spinxel.store.
Please provide your order details and, where possible, photographs showing the issue. We will review your request and arrange an appropriate resolution.
Contact
SPINXEL
Email: contact@spinxel.store
Website: https://spinxel.store
Nothing in this policy limits your statutory consumer rights.