Privacy policy

Introduction

Spinxel respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or make a purchase.

Website: https://spinxel.store
Email: contact@spinxel.store

Information We Collect

We may collect the following information:

  • Name and contact details

  • Billing and shipping addresses

  • Email address and telephone number

  • Order and transaction information

  • Information you provide when contacting customer support

  • Device, browser, and website usage information

  • Cookies and similar technologies

Payment details are processed by our payment service providers. We do not intentionally store full payment card details on our own systems.

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Provide customer support

  • Process returns and refunds

  • Communicate order updates

  • Improve our website and services

  • Prevent fraud and protect our business

  • Comply with legal and regulatory obligations

Sharing Your Information

We may share relevant information with trusted third parties when necessary, including:

  • Shopify, our ecommerce platform

  • Payment processors

  • Shipping companies and fulfilment providers

  • Website analytics and technology providers

  • Legal or regulatory authorities when required

We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the shopping experience.

You can manage cookies through your browser settings. Where required by law, we will request consent for non-essential cookies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain information

To exercise your rights, contact contact@spinxel.store.

Data Security

We use reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

SPINXEL
85 Great Portland Street, First Floor
London, England W1W 7LT
United Kingdom

Email: contact@spinxel.store