Shipping Policy

At Spinxel, we are committed to delivering orders safely and efficiently to our supported European delivery countries. This Shipping Policy is written to provide clear shipping information for our customers and to support Google Merchant Center policy transparency requirements.

Order Processing Time

All orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.

Economy Shipping

We currently offer Economy Shipping for eligible orders.

Shipping Method: Economy Shipping
Shipping Cost: Free
Estimated Delivery Time: 4–7 business days after processing

The same Economy Shipping delivery estimate applies to all supported delivery countries.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout. HandmadeArcades is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details.

Delayed or Lost Packages

If your order is delayed, lost, or marked as delivered but not received, please contact us so we can help review the shipment and assist with the courier investigation process.

Customs, Duties & Taxes

For orders delivered outside the United Kingdom, customs duties, import taxes, or other local charges may apply depending on the destination country. These charges are the responsibility of the customer where applicable.